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Customer Service Intelligence The Ideal Gas Law and Kinetic Theory The latest protocols for managingCustomer Service Intelligence uses a wide range of management and educational theories to provide different approaches that can be incorporated as part of the customer service trainers toolkit. Concepts such as: emotional intelligencebehaviour modificationrole modellingdimensions of procedure and convivialityexpectancy theorysocio cultural concepts of (service) communitycustomer service as dynamic 'object' in activity theoryZen mindfulness all form
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